Candidate Experience

CXR Podcast: Hoyt talks with AARP and Teradata about the “Talent Experience”

CXR Podcast: Hoyt talks with AARP and Teradata about the “Talent Experience”

In this podcast, Chris Hoyt catches up with Grant Clough, Director of Talent Acquisition, AARP and Scott Weaver, Director of Talent Acquisition, Teradata, to talk about not only the experience of candidates but of the larger TA structure.  In the recent CXR meeting that addressed the full stakeholder experience (Candidate, Recruiter, and Hiring Managers) these…

You’re doing it wrong

You’re doing it wrong

Businesses have never done as much hiring as they do today. They’ve never spent as much money doing it. And they’ve never done a worse job of it. In a recent Harvard Business Review (HBR) article titled “Your Approach to Hiring is All Wrong” that’s part of a larger series on Recruiting, Professor Peter Cappelli…

Bad Candidate/Customer Satisfaction Score?  Just Buy A Better One.

Bad Candidate/Customer Satisfaction Score? Just Buy A Better One.

While it could be argued that a Net Promoter Score (NPS) is the gold standard for measuring customer satisfaction, what isn’t often argued is the value that a company can derive from properly executing a feedback loop meant to improve the delivered experience and thus, the level of satisfaction in question.  For those that are…

CXR Podcast with Advocate Aurora Health’s Melissa Le

CXR Podcast with Advocate Aurora Health’s Melissa Le

Gerry Crispin meets with Melissa Le after a recent CXR colloquium meeting to talk about her big takeaways after a day and a half with over 30 TA leaders focused on a new take on the Candidate Experience.  At the Charlotte-based Spectrum headquarters, we spent two days collaborating with professionals from across the country who were…

It’s not just about the candidate. How’s your hiring manager experience?

It’s not just about the candidate. How’s your hiring manager experience?

What do your hiring managers really want to know about a candidate before making a hiring decision? Putting aside the list of competencies, experiences, your recruiting matrix, and anything else collected in an intake session or given to you officially – what is it that they REALLY want to know? Now take just a moment…

Catching Up with Céleste Luzadder-Frick on Peer Collaboration & Candidate Experience

Catching Up with Céleste Luzadder-Frick on Peer Collaboration & Candidate Experience

Upon the conclusion of our 114th colloquium meeting, we sat down for a quick chat with Céleste Luzadder-Frick, one of Intuit’s senior TA leaders, to ask her thoughts on the three very different CXR meetings that she’s had the opportunity to attend over the last year. The focus of our most recent meeting was a…