Headlines

Businesses have never done as much hiring as they do today. They’ve never spent as much money doing it. And they’ve never done a worse job of it. In a recent Harvard Business Review (HBR) article titled “Your Approach to Hiring is All Wrong” that’s part of a larger series on Recruiting, Professor Peter Cappelli […]

While it could be argued that a Net Promoter Score (NPS) is the gold standard for measuring customer satisfaction, what isn’t often argued is the value that a company can derive from properly executing a feedback loop meant to improve the delivered experience and thus, the level of satisfaction in question.  For those that are […]

Gerry Crispin meets with Melissa Le after a recent CXR colloquium meeting to talk about her big takeaways after a day and a half with over 30 TA leaders focused on a new take on the Candidate Experience.  At the Charlotte-based Spectrum headquarters, we spent two days collaborating with professionals from across the country who were […]

In my first year attending Burning Man there was no shortage of things that I learned about myself and both my own understanding, as well as the true concept of, communities.  These revelations (and I don’t use that term lightly) and life lessons (nor that term) lend themselves to the work that we do at […]

What do your hiring managers really want to know about a candidate before making a hiring decision? Putting aside the list of competencies, experiences, your recruiting matrix, and anything else collected in an intake session or given to you officially – what is it that they REALLY want to know? Now take just a moment […]

Upon the conclusion of our 114th colloquium meeting, we sat down for a quick chat with Céleste Luzadder-Frick, one of Intuit’s senior TA leaders, to ask her thoughts on the three very different CXR meetings that she’s had the opportunity to attend over the last year. The focus of our most recent meeting was a […]

Mercer’s 2019 Global Talent Trends Study, notes that one major concern for talent acquisition is delivering on diversity. More and more executives accept diversity as increasing “the likelihood of innovation, empathizing with a broad customer base and boosting employee morale.” In their media advisory about the study, Mercer identified three items related specifically to gender […]

Your inbox is overflowing. Your voicemail holds countless messages and is likely telling callers, “This mailbox is full.” Your text messages are piling up. All from tech vendors clamoring for your attention. Some have even gotten through to your boss who is now asking, “Do you know about…?” (That’s perhaps the most irritating of all.) You […]

Talent acquisition leaders have a list of key benchmarks that they watch regularly and oftentimes are continually pushing their teams towards.  Of those metrics, two of the most common are Time to Fill (TtF) and Cost per Hire (CpH).  And believe it or not, even the most popular of industry benchmarks vary wildly from company to company for both of […]