🎙️The Art of Quality Hiring & High-Volume Forecasting with Nicole DeLue

Hiring for frontline roles is no easy feat—high turnover, demanding metrics, and the constant need for top talent make it a challenging space. But what if we could refine our hiring process to not only attract great candidates but also retain them? In this episode, we’re diving into the evolving landscape of quality of hire in high-volume recruiting with Nicole DeLue, Head of TA Frontline Employment at EchoStar.

Nicole shares how she leverages data, automation, and transparency to improve hiring strategies, ensuring new hires stick around long enough to thrive. We also discuss the power of assessments, the role of recruiters in reducing attrition, and the importance of realistic job previews in setting expectations upfront. Whether you’re in talent acquisition, HR, or just a hiring geek, this episode is packed with insights on improving hiring outcomes at scale.

Episode Highlights:

 🕒 [2:15] – The reality of frontline hiring: High volume, fast pace, and the challenge of retention
🕒 [6:40] – Defining “quality of hire” for frontline roles and how retention is the key metric
🕒 [12:05] – How assessments and predictive data are improving hiring accuracy
🕒 [18:22] – The role of transparency in reducing early attrition
🕒 [24:10] – Why empathy should be a bigger part of frontline hiring strategies
🕒 [30:55] – The future of hiring: Forecasting, automation, and making jobs more attractive

Links & Resources:

📌 Connect with Nicole DeLue on LinkedIn
📌 Learn more about EchoStar
📌 Join the conversation at cxr.works/podcast

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