nps

2 posts

Measuring Candidate Experience: Make NPS Your Baseline

Fred Reichheld introduced the customer-focused, Net Promoter Score (NPS) in his 2003 Harvard Business Review, “The One Number You Need to Grow” and we’re certain the connection to today’s candidate experience is a strong one. Apparently asking your customers a direct question like: “How likely are you to recommend our company/product/service to your friends […]