CXR Recommends: Technology in HR

Is AI a reliable way to relieve the pressure on recruiters?

A recent article by People Management explores how much of a role technology should have in HR. It’s something we’ve also been discussing here at CXR as part of the Transparency in Recruiting movement – most recently in our Transparency in AI: A Member & Alumni Discussion, where we sat down with HireVue,, and HiredScore to dive deeper into the topic.

The benefits of technology in HR are pretty clear: actionable analytics, more efficient recruiting, and in many ways, improved candidate experience, just to name a few. With recruiting rec loads as packed as ever, is AI a reliable way to relieve the pressure? We think so – with just a couple of caveats that we’ve outlined below.

Eliminating Bias

With bias (either conscious or unconscious) often present in hiring, the hope is that AI can work to reduce its impact. However – the “output is only as good as the data that goes in.” Therefore, organizations and technology vendors should work to ensure that biased parameters aren’t making their way into algorithms.

To automate interviews or to not automate interviews

While organizations are drawn to the idea of automating interviews, it’s often at the expense of candidate experience. Beyond a lackluster first interaction with your organization, automated interviews could overlook non-traditional candidates and negatively impact diversity initiatives.

Check out the full source article here, watch our recent Transparency in AI: A Member & Alumni Discussion, and check out our recent CXR Lecture on Tech Transformation.

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Chris Hoyt

A veteran of recruiting and HR, Hoyt is a sought-after speaker with presentations including national conferences with SHRM, LinkedIn, HR Technology, ERE and others in the USA as well as UNLEASH, iRecruit, Australasian Talent Conference and more abroad. Chris has been promoting and leading full scale and enterprise-wide integrations of social media and mobile marketing within workforce strategies for his entire career. His expertise and passion for interactive/social recruiting, candidate experience, and both national and international recruiting strategies are all areas that Hoyt now leverages as co-owner and President at CareerXroads, a Recruiting/Staffing consulting and think tank organization that works with corporate leaders from around the world to break out of traditional recruitment practices and push the envelope in an effort to win the ongoing war for top talent.

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