Tag: feedback

Bad Candidate/Customer Satisfaction Score?  Just Buy A Better One.

Bad Candidate/Customer Satisfaction Score? Just Buy A Better One.

While it could be argued that a Net Promoter Score (NPS) is the gold standard for measuring customer satisfaction, what isn’t often argued is the value that a company can derive from properly executing a feedback loop meant to improve the delivered experience and thus, the level of satisfaction in question.  For those that are…