S4 E64 | Analytics Meeting #3 Recap

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Shannon Pritchett, CXR 0:17
Welcome, everyone, we have just wrapped up our third and final analytics meeting of the year, which ironically, we ended 2019. Remember that year with analytics as well. So it was a fabulous meeting, we had two and a half hours, packed, crammed full of information, we implemented something new, which was a speed dashboard sharing. And with me today are a three out of four of the people that share the dashboards. Cheri Hansen from Sierra Nevada, Ted Chung, from EY, and Tony from BASF. Thank you so much for joining us. Really want to hear some of your favorite parts about today’s meeting. So Cheri, why don’t we start with you? What did you enjoy most about our meeting today?

Cheri Hanson, Sierra Nevada 0:58
Yeah, I love thanks, Shannon. There were, there was so much I enjoyed it, I think I was smiling through the whole thing. I had in my first meeting, breakout session where I really liked all the breakout sessions and how it kind of broke everything up with the different surveys and things. I really like having to brand new people to CXR meetings and my first introduction, and so I could help share them, share with them some things about the group itself. And then I have a couple little takeaways to give them of information that they that would help them just in their jobs that was outside kind of what we were talking about today. But we’re what keeps you up at night kinds of things for them. So that was that was really cool to be able to do them. So hopefully, we’ve made converts out of them today.

Shannon Pritchett, CXR 1:44
Yeah, it was always nice to see the analytics community expand. And I think the theme of the last couple analytics meetings I’ve been a part of is, you know, all the new people that keep joining in and keep returning, just helps the community grow, and of course, the knowledge to share. So great observation with that. Ted, any highlights from you your point of view today?

Ted-Phai Chung, EY 2:04
I guess, the favorite part is probably no. Same as, as aha moments is that, you know, we got people in different capacities, trying to do the same thing. You know, whether it’s just how we’re organized, you know, what kind of focus that we’re or the amount of resources that we have. And then we’ll try and solve similar problems or answer the similar business questions. And, and, you know, and we’re taking similar approaches. And and I think it’s just a matter of, you know, talking about data visualization, how do we send that message and have it resonate with our, with our business? And, you know, with data visualization is, you know, if you can make it simple and effective, you know, stick with them a lot longer, and a lot better.

Shannon Pritchett, CXR 2:58
Yeah, I would agree, I was surprised, not really surprised. And maybe because I haven’t heard this conversation with our past analytics meetings was how much that you know, us all looking at different dashboards, we focus on how it’s presented to our end user, you know, whoever is looking at it. And I guess putting myself in your shoes, I didn’t realize not only how important is the quality of the data, which we talked about, but also how its presented. And so that was a big takeaway moment. And big aha moment for me too. And I loved hearing the feedback that was shared with you, Ted, because I got to look at your dashboard. And also the feedback that you gave to Brad Cook, who shared his dashboard after you. So that was that was my aha moment. And takeaway, Tony, what about you?

Tony Lioi, BASF 3:48
Thanks, Shannon, for me, you know, my favorite part of all these meetings, whenever I can have an opportunity to take part of them is just the simple interaction that we all have with one another and today didn’t disappoint. It’s really important to be able to network like we can be able to rely on one another, be able to bounce things off one another. You know, because we’re all, as Ted put before trying to solve kind of the same problem. And I found it interesting today, looking at everybody’s different dashboards. And seeing that work, we’ve all got different takes slightly different, but different takes on kind of the same things, whether it’s diversity, whether it’s capacity, whether it’s time to fill time to start, and even into more detail, such as some of the demographics of the people that we’re bringing in. Yeah, so so it’s, but the interaction that occurs during those presentations and discussions is really important for me. And my favorite part I, I get the most out of that.

Shannon Pritchett, CXR 4:49
And let me ask you this, Tony. So to piggyback off your question, you know, you three, were able to share your dashboard, you know, was that helpful to get the feedback from the rest of the community?

Tony Lioi, BASF 5:04
Well, so Shannon, I didn’t get a chance to to show my dashboard. It was the other Tony. That was on there. That’s okay. But that’s alright. Because Because I had originally volunteered now just a split second too late and volunteering. So I got pushed probably the next one, but that’s okay. That’s what happens when you have to Tony’s on the call, too. So yeah, I really can’t comment on the feedback that that we got. But I will say this Mark from Trane presented his dashboard with the Azire, which is what we utilize over BASF right now. So very similar feedback that he got, we would probably end up getting, which is it’s very clean. It’s very nice. It’s very simplistic and what it does. But one of the things that it kind of lacks is that easy drill down mechanism, such as what Cheri was able to show us with, with her Power BI. So that would be some of my takeaways. In fact, one of my takeaways I’m we’re going to be going back with as we look at our dashboards.

Shannon Pritchett, CXR 6:09

Gerry Crispin 6:10
One of the things that hit me, especially with I think Ted’s dashboard, and also I think, Mark, that I saw was how they designed how you folks designed it, so that the audience would not have to have to know how to use that particular application.

Shannon Pritchett 6:34

Gerry Crispin 6:34
And you made that point, I think several times. And it occurred to me that, you know, the, the digital agility of some of the people who are business leaders, may not be as as strong as one might imagine these days. And that they really need something simple, that they can add most filter, a very specific piece that’s theirs, see that, get their own insights, and then get the hell out. And and most of you were designing things to, to emphasize that, that and that was kind of an aha moment for me.

Cheri Hanson, Sierra Nevada 7:15
I would agree with you on that, Gerry, because so many times we get asked questions, at least I do have, I need a report that shows this. It’s like, Well, why do you need it? What do you What’s the question behind your question? What’s the question behind your request? And Mark, just put it right out there on his dashboard? Like, how are we doing on filling irex? Bingo, here’s where you go to find that information? How am I doing on getting these through? And he just he just put it out there. So that it was it was just so easy to follow? Like, this is what I’m after? I don’t have to ask for something I think is going to get me the answer I want. He’s just putting it out there for me with a question. So I don’t have to go any further. He made it really easy for the end user.

Ted-Phai Chung, EY 7:56
You don’t want to make this into a technical exercise, especially when you’re presenting to executives, they don’t pay for it. I mean, the analogy is, you know, you look at, you know, the Apple iPad, I’ve seen one and a half year olds know how to navigate through an iPad swiping very intuitive. So I mean, it’s sort of you want to you want to you want that objective achieved? I mean, yes, they got to know what they’re looking at. They have a you have to set the context a little bit. But once there, you don’t want to have to have them learn that tool. Just know what, what they’re looking for.

Cheri Hanson, Sierra Nevada 8:32
Yeah, they keep it simple.

Shannon Pritchett, CXR 8:37
Absolutely. Well, this was really good stuff. I appreciate you all joining us post meeting to talk about some of our favorite moments. Is there anything else that you guys would like to wrap up with?

Cheri Hanson, Sierra Nevada 8:51
I think you get it, I just I just want to say thank you for the great job you did and hosting this and making sure that everybody got the most value out of it. So it’s evident that you guys have been very thoughtful in how you put this together. So thank you, I think you made a really delightful value add for everybody who came to the presentations today.

Shannon Pritchett, CXR 9:10
Very easy to do with this community because your passion is definitely contagious. Well, Tony, Ted, Cheri, thank you so much for being here today. And Gerry thank you also for joining us and until next time we’ll see everyone soon Bye Bye.

Cheri Hanson, Sierra Nevada 9:25

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