Key questions answered
- What should be our source of truth? — Typically the ATS or CRM—document it and integrate around it.
- How do we avoid brittle integrations? — Add error logging, sandbox tests, and owners with SLAs.
- Where do we start? — Map data flows; fix the slowest, riskiest handoffs first.
Start with ownership
- Pick the source of truth (ATS or CRM) and write it down.
- Define who owns each integration and the SLA for break/fix.
- Retire overlapping tools before buying more.
Integration checklist
- Identity sync (SSO), job data, candidate profile, events.
- Error logging and alerting visible to TA ops.
- Sandbox testing for each release; rollback plan documented.
Download the Integration Audit
A simple worksheet to map data flows, owners, and gaps.
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