CXR Industry Headlines

The team of contributors at CXR are working hard to keep their finger on the pulse of what’s hot and relevant within the world of talent. Here you’ll find insights, opinions, references, and recommendations all curated specifically for our readers and CXR members.

All topics are open to discussion and debate within the CXR Community eXchanges.

Benchmarking pro and con. Focus, Speed, Depth.

Benchmarking pro and con. Focus, Speed, Depth.

Benchmarking is an inexact science with a real downside. When employers look at the ‘average’ (or the ‘top’ ) practice with the express purpose of adopting the ‘best’, they simply miss the point. And that point is that truly competitive practices are solutions that will always be different, employer to employer, because their execution is dependent on unique differences in resources, location, culture, size, type of job, etc., etc. What is valuable about peer-to-peer benchmarking – when the data can be trusted, the collection of it is near-to-real-time as possible and the participants are willingly sharing the good, the bad and the ugly, is that something greater than the sum of the parts (or the average) happens. There never are ‘best’ practices…only competitive ones. What is best for you is not necessarily what is best for me but, the journey we are both on is what we have in common: Setting expectations, listening, questioning and, in the end, testing solutions and measuring results. It’s how adults learn best. Knowing more about your journey stimulates me to complete mine…and tell the story. Focus, speed and transparency…as deep as can be shared are essential ingredients. A few days ago, one of our CXR members, for example, asked (in a CareerXroads members-only forum) the following question of other leaders focused College Recruiting and UR: Q: We [CXR member#1] are reevaluating our relocation stipend and housing options for our summer interns. The benchmarking data we’ve received is not reflecting what the market and our students are telling us. Is your company relocation package managed by an internal relocation team, 3rd party, or some other internal resource? And, what is your relocation stipend or package? The responses from other members appeared immediately and, over the next 24hrs, it was clear that while college and intern ...
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